Five Guys Burger and Fries
Frequently Asked Questions

Where can I use my Five Guys gift card?
You can use your Five Guys gift card at any participating Five Guys location in the US. For the Five Guys nearest you, visit our website at www.fiveguys.com.

Can I purchase a Canadian Five Guys gift cards online?
Currently only US Five Guys gift cards can be purchased online. Canadian Five Guys gift cards can be purchased in a participating Five Guys location in Canada. For the Five Guys nearest you in Canada, visit our website at www.fiveguys.ca.

In what amounts are Five Guys gift cards available?
The Five Guys gift card is available in any denomination between $5 and $250 and you can order up to 10 gift cards in one order.

What happens if my Five Guys gift card is lost or stolen?
Please protect your Five Guys gift card as if it were cash! If you do happen to lose your card or card is stolen we will do our best to replace the card with the balance that is still available, however you will need to have your original card number as well as proof of purchase in order for us to transfer the remaining balance. If this does occur please call and we will do our best to help.

Do Five Guys gift cards expire or charge dormancy fees on unused balances?
The Five Guys gift card does not expire nor does it charge a dormancy fee on unused balances.

How can I check my gift card balance?
You can check your gift card balance online by visiting www.fiveguys.com/cards or by calling 877-729-1815. You will be required to enter your Five Guys gift card number in order to retrieve the actual balance of your gift card.

What are my shipping options?
You will have a variety of options when it comes to shipping your Five Guys order. The options that are available are as follows:

  • USPS Standard Shipping - This option is available for orders containing four cards or less in one order. If you go over five cards you will be required to ship the order via one of the FedEx options.
  • FedEx Ground - Tracking is available
  • FedEx 2Day - Tracking is available
  • FedEx Standard Overnight - Tracking is available
Please note all orders placed before 2:00 p.m. EST will be processed and shipped the SAME business day! If your order is placed after 2:00 p.m. EST your order will be processed and shipped the following business day. For orders placed after 2:00 p.m. EST on Friday the order will ship on the following Monday.

If I order a gift card will it ship the same day?
If your order is submitted prior to 2:00 p.m. EST Monday - Friday your order will ship the same business day. If the order is placed after 2:00 p.m. Monday - Friday your order will ship the following business day.

Do you deliver on Saturday or Sunday?
If you elect to have your order shipped via USPS your order may arrive in the Saturday mail. FedEx does not deliver over the weekends.

Can you deliver to a PO Box or a Military Base?
You can ship your Five Guys order to a PO Box or to a Military Base however you must use the USPS option for shipping. Currently FedEx does not deliver to PO Boxes or Military Bases.

What if I order a gift card online and I never receive it?
If you place an online order with Five Guys and your order does not arrive please take the following action. If you shipped your order via USPS please allow for at least 10 business days for the order to arrive. The USPS system does take time and the package is also not trackable therefore we need to allow time for arrival. If you shipped your order via FedEx please check the tracking information that is sent in your confirmation email or you can retrieve the tracking by checking the status of the order online by clicking here. If your order is still not received please call so we can reprocess the order.

Last time I placed an order and shipped it USPS and it took three days and this time it took longer - why?
The USPS system is unpredictable in the time it will take for a shipment to arrive. This is also dependent upon the time of year, during the holidays the influx of mail in the postal system will slow down the delivery times. Please be patient and if you need your order by a particular day please consider a trackable means of shipment via FedEx.

Will I get confirmation of my order?
Yes! We will send you an email when your order is received and we will also send another email once your order ships!

How can I track my order?
You can track your order online by clicking here. Please have your order number ready - you will need to type in your order number and the status of the order will be displayed. If the package is in a shipped status and was shipped via FedEx the tracking number will also be available.

Is it safe to give my credit card information online?
Yes, Five Guys takes your security very seriously and will only process your information under a secured environment.

Who can I contact if I have questions about my gift card order?
If you have questions about your gift card order please call and someone will be happy to assist you.

What if I purchased a gift card and no longer want it?
Since transactions are processed when the order is placed and some orders sent out the same day, we unfortunately cannot accept returns or refund your purchase.

Are Five Guys gift cards reloadable?
Yes, Five Guys gift cards are reloadable in our stores only at this time.